Someone last week and today started ripping us all new assholes because she claims she sent in her payment for her Important Document and paid for it and we can't find evidence of this. She kept screaming that she wanted to file a grievance against us and demanded that we give it to her for free because she paid a million dollars for our services and she's already paid $50 for this document and blah blah blah...

Turns out the situation is: (a) she owed around $5, not $50, (b) in APRIL she emailed us her credit card number and I wrote her back then saying that I had to delete her form for her own security and she needs to go to a financial office to pay, which (c) she didn't--neither $50 or $5, and (d) she threw screaming fits. I was all "well, no wonder nobody could find it" and "welp, this is why we shouldn't delete emails."

My boss threw a lot of money at the problem to make her go away, thank god. I think she was cheesed off too. "ALL OF THIS OVER $5?!?!" YUP.

Oh yeah, and some other girl randomly paid a dollar (WHY?!? Who knows, our clientele makes me want to rip my hair out with their nonsensicality, literally it says NOWHERE that we charge you one dollar for anything) and when I told her she needs to pay more than that to reorder, paid but didn't send her form, is now complaining, and is demanding a refund of her dollar. I hate Better Off Dead, but "I WANT MY TWO DOLLARS" is now going through my head again. I keep saying "CONTACT THE PAYMENT OFFICE. NOT ME. I CAN'T GIVE YOU A DOLLAR." I can see throwing a fit about a dollar if you need change for the laundry or public transport and we're IRL and you need it right there, but good lord, it probably costs them more electronically to refund a dollar than the actual dollar. ALL OF THIS IS STUPID and this is why I don't harass people for refunds even when it's over $100 they should be refunding me, because people are awful.

PEOPLE CANNOT READ AND THEY ARE STUPID AF. WE TRY TO TELL YOU AND THEN YOU CONTINUE TO FUCK AROUND AND FIND OUT.

In other news, apparently 12-year-olds are now in charge of their own covid test result reading? My boss said her oldest turned 12 and now she can't access anything but making appointments for him. The heck?!?

Rae says she is negative, but her mom is still sick and drove her to school this morning. She asked if I could help her use DoorDash (I've never used it, I said to call Ashley because I know her dad uses that stuff? Erm....shit, maybe I was thinking of Uber, I don't know, but either way I never DoorDashed, since I can drive) and then wanted me to pick her up and take her to get food this week. I said no because I have rehearsal (which is true) and then also, well, I thought, "if her entire family has covid and she's been around them as of literally this morning, even if she tested negative she may not be negative...." So um, LET'S NOT GET TOGETHER, EH?

Also, I went outside during lunch and two apartments down, the upstairs was straight up RAINING on the downstairs patio, like it looked like actual rain. I don't know what went on upstairs to bring on that level of wet, and it looked like someone was on the patio trying to do something, and when I checked 10-20 minutes later or whatever it had stopped, but YIIIIIIIIIIIIKES. I hope it didn't damage TOO much...again.

Rehearsal: did Urinetown (opening #), Don't Be The Bunny and Mr. Cladwell. Those last two songs we could only do the chorus of, since the guy finally cast as Cladwell is apparently in SoCal now. And his name is...."Clocky." After A Clockwork Orange. I haven't met the guy, but this is definitely a side-eye-y nickname to me, albeit not quite as bad as the guy known only as "Sweeney Todd" I knew circa 2002-2004 who proposed marriage to me and had DVDA porn in his bathroom.* Steve's reaction to finding out the guy's given name was "I didn't want to know that."

* I can't make that shit up. It's too weird to make up.

After Jean said get old shoes, no Sketchers, I said "This is in the future. Why wouldn't they have Sketchers?" No answer there.

I note, and Kyle notes, that the opening song literally tells you to go pee now while you sill can, in a one stall unisex toilet.

"I have a UTI now, which is funny because I'm in Urinetown." -Evan

Sofia is told that she's not pregnant in the staff numbers. "I think I should be pregnant in everything."

"I'm also playing it mad, so there might be head motions." -Kyle

Before the show, I ran into Sarah* and Ed and Sarah is both worried about yet another Covid exposure (she did walk around the pit, even if nobody was in it at the time) and about the show, as am I. I said I'm afraid we'll never get to bring it back, and she said she thought they would get Kyle after what was said Sunday. I'm not sure if they are going to get anyone, but it'd be great. She tried asking for a show extension and got "no, no, no" to that. Sigh. The only thing we did hear was Jan saying she's looking for ushers again. Sarah did rave about the show to the rest of the cast, though.

* I'm gonna have to figure out another Sarah nickname. Brunette Sarah 2? Shorthaired Sarah? How many dang Sarahs have I mentioned in here? Blonde, brunette, redhead, stage manager, work...

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